Legal

Refund and Cancellation Policy

Effective date: September 3, 2026 · Last updated: September 3, 2026

This policy explains how [Company legal name], IČO 57670005, with registered office at Obchodná 559/37, 811 06 Bratislava, Slovakia ("RevoiceLabs", "we") handles payments, cancellations and refunds for purchases made at app.revoicelabs.io. It forms part of our Terms of Service.

1. Try the free plan before you pay

Every account starts on a free plan that includes a credit allowance, with no card required. It is there so you can test landing page localisation, creative recognition and text generation, and confirm that the Service fits your workflow before spending money. We consider the free plan to be your opportunity to evaluate the Service, and we expect you to use it before purchasing.

2. Subscriptions

• Paid plans are billed in advance for the period you select. Payment gives you access to the plan features and the credit allowance for that period.
• No refunds for unused time. If you cancel, downgrade or stop using the Service during a paid period, the remaining days are not refunded and are not carried over.
• Cancellation. You can cancel at any time in Settings → Plan. Cancellation stops any future charges. Your plan stays active until the end of the period you have already paid for.
• Downgrades take effect at the start of the next period. The price difference for the current period is not refunded.
• Plan credits are valid for the billing month in which they are issued and expire at the end of it.

3. Credit top-ups

• Top-up credits are added to your balance immediately and are non-refundable once purchased.
• Credits have no cash value, cannot be exchanged for money, and cannot be transferred between accounts.
• Top-up credits remain available while your account is active. They are forfeited if you delete your account or if we terminate it for breach of the Terms.

4. Statutory right of withdrawal (EU/EEA consumers only)

If you purchase as a consumer — a natural person acting outside your trade, business, craft or profession — and you are resident in the European Union or the European Economic Area, you have a statutory right to withdraw from a distance contract within 14 days, under Slovak Act No. 108/2024 Coll. on consumer protection and Directive 2011/83/EU. This section applies only to those purchases. Purchases made by companies, sole traders and other business users are final and are not covered by this section, because the withdrawal right does not apply to business-to-business contracts.

How it works in practice for a digital service like ours:

• When you buy, you expressly ask us to start providing the Service immediately, and you acknowledge that you lose the right of withdrawal once the Service has been fully performed.
• If you have not used any credits from the purchase, we refund the amount we received in full within 14 days of your withdrawal notice.
• If you have already used part of the credits, we refund only the unused remainder, calculated in proportion to what has been consumed at the time you notify us. You pay for the part of the Service already provided at your request.
• If the credits have been fully used, the Service is fully performed and no refund is due.

Payment network and provider costs. We can only return money that actually reached us. Fees charged by the payment network, card issuer, bank, cryptocurrency network or currency-conversion service — both on the original payment and on the return transfer — are not part of the amount we receive and are borne by you. Cryptocurrency payments are returned in the same asset to the sending wallet, net of network fees, valued at the amount originally credited to us. Exchange-rate movements between the payment and the refund are not compensated.

To withdraw, send a clear statement to support@revoicelabs.io from the email address on your account within 14 days of purchase, stating the purchase date and amount. You may use the model withdrawal form annexed to the Directive, but you do not have to.

5. Service failures are fixed, not refunded

If an operation fails because of an error on our side — a render that never completes, a corrupted export, a job that hangs — the credits charged for that operation are returned to your balance automatically or on request. This is a service remedy in credits, not a cash refund. If a paid feature is unavailable for more than 48 consecutive hours due to a fault on our side, we will extend your subscription by the period of downtime.

6. What is never refundable

• Change of mind, or no longer needing the Service.
• Dissatisfaction with AI-generated Output where the Service functioned as described. AI results vary by nature; the Service lets you regenerate, edit and review Output before you export it, and the free plan lets you assess quality before buying.
• Rejection, restriction, suspension or ban of your accounts, pages or campaigns by third-party platforms such as Meta, Google or TikTok. Those decisions are made by the platforms, not by us, and are outside our control.
• Commercial outcomes: conversion rate, approval rate, traffic quality or return on ad spend.
• Failure to use purchased credits before the account is closed.
• Purchases on accounts terminated for breach of the Terms of Service.
• Third-party costs you incur yourself, such as your own API keys, hosting or advertising spend.

7. How to contact us about a payment

1. Write to support@revoicelabs.io from the email address on your account, or use the support form in the app.
2. Include the purchase date, the amount and a short description of the issue.
3. We reply within 3 business days. Where a refund is due under section 4 or a correction is due under section 5, we process it within 14 days to the original payment method.

8. Chargebacks

Please contact us before opening a dispute with your bank or card issuer. Most payment issues are resolved within a few days by email. A chargeback opened without first contacting support may result in suspension of the account until the dispute is closed. We provide payment processors with records of the purchase, the account activity and the credits consumed.

9. Alternative dispute resolution (EU consumers)

If you are a consumer in the EU and you are not satisfied with how we handled your complaint, you may turn to the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Bajkalská 21/A, 827 99 Bratislava, Slovakia, as the competent alternative dispute resolution body, or to another ADR entity listed by the Slovak Ministry of Economy. Using ADR is voluntary and does not affect your right to go to court.

10. Changes

We may update this policy. The version in force at the time of your purchase applies to that purchase.

11. Contact

[Company legal name]
IČO: 57670005
Obchodná 559/37, 811 06 Bratislava, Slovakia
Email: support@revoicelabs.io